You can download the latest versions at the program’s website. Make sure you are updating to the latest version of the program. We have found that many times, especially with ARC products, simple uninstalling the program and reinstalling it will fix your connection issues. Sometimes after you upgrade to Windows 10 you will still not get the radio and program to communicate. Just like drivers however, if it worked in Windows 7 or 8 it should work in 10.Ĥ) If all else fails reinstall the program. Sometimes the application itself needs to be updated for Windows 10. If Windows 10 isn’t listed then use the Windows 8 driver, chances are it will work fine. Make sure that you install the driver for your operating system.
Most of the time it is better to install the driver first, then plug in the cable or device. Check the ScannerMaster page for the cable or radio that you have for links to the current drivers. These are small files that tell the computer how to relate to and communicate with the radio. Some cables and scanners require drivers. If your scanner (Uniden, GRE or Whistler) has a “Mini-USB port on the front or side of the radio that looks like a little trapezoid then a standard USB device cable will work. Most RadioShack, GRE and Whistler orange, blue and black USB scanner cables seem to work fine in Windows 10. You can also try a USB-Serial adapter and the Serial Port cable that came with your scanner. If your cable worked in Windows XP or 7 and no longer works in Windows 10 then it probably needs to be replaced by a newer version. The ones we sell now work just fine in all versions of Windows. The older version will not work in Windows 10 (or Windows 8 for that matter). If you have a Uniden XT series scanner and use the USB-1 cable make sure you have the newer version. Here are a few steps to make your transition a little easier: Most scanner software, such as ARC products, Sentinel and EZ-Scan works just fine in Windows 10 but might take a few steps to get it to work. For most people it seems to work fine, it just looks different. Many people have recently been upgraded to Windows 10, whether they like it or not.